Cookie Policy

1. About This Cookie Policy

This Cookie Policy explains how Aman Hospital uses cookies, pixels, tags and similar technologies on amanhospital.org.

It should be read together with the Aman Hospital Privacy Policy.

Aman Hospital uses cookies in accordance with applicable privacy laws, including Qatar Law No. 13 of 2016 Concerning Personal Data Privacy Protection and, where applicable, the EU General Data Protection Regulation, or GDPR.

2. What Are Cookies?

Cookies are small text files stored on your browser or device when you visit a website.

Cookies may be used to:

• make a website work;
• remember settings and preferences;
• protect forms and website sessions;
• understand how visitors use a website;
• measure advertising and campaign performance;
• recognise returning devices or browsers.

Some cookies are placed directly by Aman Hospital. Others may be placed or accessed by third-party providers.

3. Similar Technologies

In addition to cookies, the website may use:

• tracking pixels;
• web beacons;
• local storage;
• tags;
• scripts;
• device and browser identifiers;
• server logs.

References to “cookies” in this policy include these similar technologies where appropriate.

4. Cookie Categories

Strictly necessary cookies

These cookies are required for essential website functions, such as:

• website security;
• fraud and bot prevention;
• network management;
• form submission;
• remembering privacy choices;
• maintaining website sessions;
• load balancing and technical operation.

Strictly necessary cookies cannot normally be disabled through the cookie-preference tool because the website may not function correctly without them.

Preference and functionality cookies

These cookies remember choices such as:

• language;
• region;
• display preferences;
• previously selected settings.

These cookies are optional unless required to provide a service specifically requested by you.

Analytics cookies

Analytics cookies help us understand:

• how many people visit the website;
• which pages are viewed;
• how visitors navigate the website;
• how long visitors use certain pages;
• whether website errors occur;
• which campaigns or referral sources generate visits.

The website may use Google Analytics 4 for these purposes.

Analytics cookies will be used according to your consent preferences where consent is required.

Advertising and marketing cookies

Advertising cookies and pixels may be used to:

• measure advertising campaigns;
• record conversions;
• understand whether a visitor reached the website from an advertisement;
• create or measure advertising audiences;
• limit repeated advertisements;
• support relevant advertising on third-party platforms.

The website may use Meta Pixel and other advertising technologies.

Advertising and marketing cookies are optional and should not be activated unless the required consent has been obtained.

5. Technologies Used on the Website

Google Analytics 4

Google Analytics 4 helps us understand website traffic and usage.

Depending on the configuration and your consent choices, Google Analytics may collect:

• cookie and device identifiers;
• IP and approximate location information;
• browser and device information;
• pages viewed;
• events and website interactions;
• referral and campaign information;
• session information.

Google Analytics commonly uses the _ga cookie and cookies beginning with _ga_ to distinguish website visitors and sessions.

Google Tag Manager

Google Tag Manager is a tag-management system used to manage and deploy website technologies.

Google Tag Manager itself is primarily a tool for loading and controlling tags. Individual tags deployed through it, such as Google Analytics or Meta Pixel, may collect information or set cookies.

Tags should be configured to respect the choices recorded through the website’s consent-management platform.

Meta Pixel

Meta Pixel helps measure activity connected with advertisements on Meta platforms such as Facebook and Instagram.

Depending on configuration and consent, Meta Pixel may collect:

• browser and device information;
• IP information;
• page visits;
• referral information;
• cookie identifiers;
• advertisement interactions;
• conversion events.

Meta-related cookies may include _fbp and _fbc.

Aman Hospital does not intend to send the following information to Meta Pixel:

• patient names;
• telephone numbers;
• email addresses;
• contents of appointment forms;
• reasons for visit;
• symptoms;
• medical-record information;
• identifiable health information.

6. Example Cookie List

The exact cookies used may change depending on the website configuration, browser, location, consent choice and third-party services.

This table should be updated following a technical cookie scan whenever website tags, plugins or vendors change.

7. Your Cookie Choices

When you first visit the website, you should be given the following choices:

• Accept All
• Reject Non-Essential Cookies
• Manage Preferences

You should be able to choose separately whether to allow:

• preference cookies;
• analytics cookies;
• advertising and marketing cookies.

Rejecting optional cookies will not prevent you from accessing the main website or requesting an appointment.

Strictly necessary cookies will remain active where required for website operation and security.

8. Cookie Consent

Where consent is legally required, non-essential cookies will not be activated until you provide your consent.

Your cookie consent should be:

• freely given;
• specific;
• informed;
• provided through a clear affirmative action;
• capable of being withdrawn;
• separate from acceptance of general website terms.

Continuing to browse the website without making a choice will not, by itself, be treated as consent to non-essential cookies where GDPR consent requirements apply.

9. Changing or Withdrawing Consent

You can change or withdraw your cookie consent at any time by selecting the Cookie Settings link or icon displayed on the website.

You may also contact us at info@amanhospital.org if you have questions about your cookie preferences.

Withdrawing consent will not affect processing that took place before consent was withdrawn.

After changing your preferences, you may also delete existing cookies through your browser settings.

10. Browser Controls

Most browsers allow you to:

• view cookies;
• delete cookies;
• block cookies;
• block third-party cookies;
• receive a warning before a cookie is stored.

Blocking all cookies may affect website functionality, including appointment or contact forms.

Browser settings do not always prevent server-side tracking, pixels or other technologies. The website cookie-preference tool should therefore also be used.

11. Google Consent Settings

Where Google technologies are used, the website may use Google Consent Mode to communicate your cookie choices to Google tags.

Depending on Aman Hospital’s implementation:

• Google tags may be prevented from loading until consent is granted; or
• Google tags may adjust their behaviour based on the consent status received.

Google tags should be configured so that analytics and advertising storage are denied by default until the appropriate consent choice is recorded.

The following consent categories should be configured where applicable:

• analytics storage;
• advertising storage;
• advertising user data;
• advertising personalisation;
• functionality storage;
• personalisation storage;
• security storage.

12. Health Information and Tracking Technologies

The Aman Hospital website relates to healthcare. We therefore take additional precautions to reduce the possibility that sensitive health information is disclosed through analytics or advertising technologies.

Tracking technologies should not intentionally receive:

• patient names;
• telephone numbers;
• email addresses;
• appointment-form contents;
• symptoms;
• reasons for visit;
• medical-record numbers;
• insurance information;
• identifiable health or treatment information.

Analytics and advertising tags should not be configured to capture:

• form-field values;
• free-text information entered into appointment forms;
• website URLs containing patient or medical information;
• appointment confirmation details;
• information identifying a particular patient or medical condition.

13. Third-Party Processing

Google, Meta and other technology providers may process information according to their own privacy and cookie policies.

These third parties may act as independent data controllers or service providers, depending on the technology, configuration and purpose involved.

Aman Hospital encourages visitors to review the privacy information provided by these third parties.

14. International Data Transfers

Google, Meta and other technology providers may process information in countries outside Qatar or outside the country in which you are located.

Where required, Aman Hospital will use appropriate safeguards for international transfers.

Where GDPR applies, these safeguards may include:

• European Commission adequacy decisions;
• Standard Contractual Clauses;
• contractual and organisational protections;
• supplementary technical safeguards;
• another legally recognised international-transfer mechanism.

Non-essential third-party technologies will be activated only in accordance with applicable consent requirements.

15. How Long Cookie Choices Are Remembered

Your cookie preferences may be stored for a limited period, after which the website may ask you to confirm your choices again.

We may also ask for renewed consent when:

• new cookie categories are introduced;
• a new provider is added;
• the purposes of processing materially change;
• cookie durations materially change;
• required by applicable law or regulatory guidance.

16. Updates to the Cookie List

Cookies and technologies used by the website may change when:

• website functions are added or removed;
• WordPress plugins or website components are updated;
• analytics settings change;
• advertising campaigns are introduced;
• service providers change;
• security systems are updated.

Aman Hospital may periodically perform a cookie scan to identify active cookies and update this policy.

17. Your Privacy Rights

Information collected through cookies may be personal information.

Depending on applicable law, you may have rights to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion where legally permitted;
• object to certain processing;
• withdraw your consent;
• restrict certain processing;
• object to direct marketing;
• submit a complaint to an applicable privacy authority.

Requests may be submitted to info@amanhospital.org.

18. Changes to This Cookie Policy

We may update this Cookie Policy when:

• website technologies change;
• new providers or tags are introduced;
• cookie durations change;
• processing purposes change;
• legal or regulatory requirements change.

The latest version will be published on this page with an updated “Last updated” date.

19. Contact Us

For questions about cookies, similar technologies or your privacy choices, contact:

Aman Hospital
F Ring Road
Zone 47, Building 412
PO Box 8199
Doha, Qatar

Telephone: +974 4400 4400
Email: info@amanhospital.org