Terms of Use

1. Introduction

Welcome to the Aman Hospital website.

These Terms of Use govern your access to and use of:

• amanhospital.org;
• online appointment-request services;
• contact and enquiry forms;
• hospital information;
• doctor and medical-service pages;
• digital content and other website features.
• The website is operated by:

Aman Hospital W.L.L.
F Ring Road
Zone 47, Building 412
PO Box 8199
Doha, Qatar

Telephone: +974 4400 4400
Email: info@amanhospital.org

In these Terms of Use, “Aman Hospital,” “we,” “us” and “our” refer to Aman Hospital W.L.L.

By accessing or using this website, you confirm that you have read, understood and agreed to these Terms of Use.

When you submit personal information through the website, our Privacy Policy and Cookie Policy also apply.

2. Acceptance of These Terms

By accessing, browsing or using this website, you agree to comply with:

• these Terms of Use;
• our Privacy Policy;
• our Cookie Policy;
• all applicable laws and regulations.

If you do not agree with these Terms of Use, you should not use the website.

If you use the website on behalf of another person, organisation or legal entity, you confirm that you are authorised to act on their behalf.

3. Purpose of the Website

The website provides general information about Aman Hospital, including information about:

• doctors;
• hospital departments;
• medical specialties;
• healthcare services;
• facilities;
• insurance providers;
• appointment requests;
• hospital news;
• careers;
• health and wellness topics;
• contact information.

The website also allows visitors to request appointments, submit enquiries and communicate with Aman Hospital.

The website is intended to provide general information and convenient access to hospital services. It is not intended to replace professional medical advice, diagnosis, consultation or treatment.

4. Medical Disclaimer

Information published on this website is provided for general informational and educational purposes only.

Website content must not be considered:

• medical advice;
• a medical diagnosis;
• a treatment recommendation;
• a prescription;
• a substitute for an in-person or authorised remote consultation with a qualified healthcare professional;
• a guarantee that a particular treatment or service is suitable for you.

You should not make healthcare decisions, begin or stop treatment, change medication or delay seeking medical attention solely because of information found on this website.

Always seek advice from an appropriately qualified healthcare professional regarding your symptoms, medical condition, treatment options or medication.

Individual medical results may vary. No information on this website guarantees a particular medical, surgical, cosmetic or treatment outcome.

5. Medical Emergencies

This website and its appointment or contact forms must not be used for medical emergencies.

Online forms, emails and website messages may not be monitored continuously and should not be relied upon when urgent medical assistance is required.

In a medical emergency, you should immediately:

• contact the applicable emergency services;
• go to the nearest emergency department; or
• seek immediate assistance from a qualified healthcare professional.

Do not wait for a response to an online appointment request, email or website enquiry in an emergency.

6. No Doctor-Patient Relationship

Viewing the website, reading its content, submitting an enquiry or requesting an appointment does not by itself establish a doctor-patient relationship between you and Aman Hospital or any healthcare professional displayed on the website.

A doctor-patient relationship is established only when:

• Aman Hospital accepts you as a patient;
• an appropriate consultation or assessment takes place; and
• any required patient registration, consent and clinical procedures are completed.

Nothing published on the website creates a professional healthcare relationship without these steps.

7. Online Appointment Requests

The website may allow you to request an appointment with a doctor, department or service.

Submitting an online appointment form is a request only. It does not mean that:

• the appointment has been confirmed;
• the selected doctor is available;
• the requested date or time is available;
• Aman Hospital has accepted you for a particular service;
• a particular treatment will be provided.

An appointment is confirmed only when Aman Hospital contacts you and provides confirmation.

Aman Hospital may contact you by telephone, email, SMS, WhatsApp or another communication method you have provided or authorised.

Appointment availability may change. Aman Hospital may reschedule, cancel or modify an appointment due to doctor availability, clinical requirements, operational circumstances, emergencies or other reasonable causes.

You should contact Aman Hospital if you do not receive appointment confirmation within a reasonable period.

8. Accuracy of Appointment Information

When submitting an appointment or enquiry form, you agree to provide information that is:

• accurate;
• current;
• complete;
• not misleading;
• relevant to your request.

You are responsible for checking that your contact information is correct.

Aman Hospital is not responsible for delays or an inability to contact you where the information you provide is inaccurate, incomplete or outdated.

You should provide only the health information reasonably necessary to explain your appointment request.

Do not submit detailed medical records, highly sensitive documents or emergency information through an ordinary website form unless Aman Hospital specifically instructs you to use an approved secure method.

9. Appointments for Another Person

You may request an appointment for another person only where you are authorised to do so.

By submitting information about another person, you confirm that:

• you have their permission or another lawful authority;
• the information you provide is accurate;
• you are authorised to communicate with Aman Hospital on their behalf;
• you have informed them that their personal information will be shared with Aman Hospital.

Additional verification may be required before Aman Hospital discusses personal or medical information with you.

For children or persons unable to provide their own consent, a parent, guardian or legally authorised representative may be required to complete registration and consent requirements.

10. Doctor and Service Information

Aman Hospital aims to keep information about doctors, services, departments, schedules and facilities accurate and current.

However:

• doctor availability may change;
• service availability may change;
• working hours may change;
• doctors may join or leave the hospital;
• particular procedures may be temporarily unavailable;
• information may not be updated immediately.

A doctor’s inclusion on the website does not guarantee their availability at a particular time.

You should contact Aman Hospital directly to confirm current availability, fees, insurance coverage and appointment details.

11. Fees, Insurance and Payment Information

Any information on the website concerning prices, packages, insurance providers or payment arrangements is general information unless expressly stated otherwise.

Medical fees may depend on:

• the doctor or specialist;
• the consultation;
• tests or procedures required;
• the patient’s medical condition;
• insurance eligibility;
• insurance approvals;
• exclusions, deductibles or co-payments;
• additional treatment requirements.

Displaying an insurer’s name or logo does not guarantee that every service, doctor, procedure or patient is covered.

Patients are responsible for confirming their insurance eligibility, coverage, approvals, exclusions and financial obligations with Aman Hospital and their insurance provider.

Any final fees, payment requirements or insurance decisions will be communicated separately.

12. Website Accounts and Secure Access

If the website introduces patient accounts, portals or other restricted-access services, you are responsible for:

• keeping your username and password confidential;
• protecting verification codes and login credentials;
• preventing unauthorised access to your device;
• notifying Aman Hospital of suspected unauthorised access;
• ensuring that information submitted through your account is accurate.

You must not share account credentials with an unauthorised person.

Aman Hospital may suspend or restrict access where it reasonably believes that an account has been compromised, misused or accessed without authorisation.

13. Permitted Use

You may use the website only for lawful, personal and legitimate purposes.

You may:

• browse hospital information;
• search for doctors or services;
• request an appointment;
• contact Aman Hospital;
• access publicly available health information;
• download or print reasonable portions of content for personal, non-commercial use.

Your use must comply with applicable laws, these Terms of Use and the rights of Aman Hospital and other persons.

14. Prohibited Use

You must not:

• use the website for an unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to the website, servers, databases or accounts;
• bypass or interfere with website security;
• test the website for vulnerabilities without written permission;
• introduce viruses, malicious code, ransomware or harmful software;
• overload, disrupt or damage the website;
• use automated tools to scrape, copy or extract website content without permission;
• impersonate another person;
• provide false or misleading information;
• submit another person’s information without authority;
• use website forms to send spam, advertisements or unsolicited messages;
• collect personal information about doctors, patients, employees or visitors;
• copy or exploit website content for commercial purposes;
• use the website in a way that infringes intellectual-property or privacy rights;
• attempt to reverse engineer website systems;
• use information from the website to harass, threaten or harm another person;
• use doctor names, images or profiles to create false endorsements;
• interfere with appointment systems or submit false or excessive appointment requests.

Aman Hospital may block or restrict access where it reasonably suspects misuse, fraud, unlawful activity or a security threat.

15. Intellectual Property Rights

Unless otherwise stated, the website and its content are owned by or licensed to Aman Hospital.

Protected content may include:

• the Aman Hospital name and logo;
• trademarks and branding;
• website design and layout;
• text and written content;
• photographs and videos;
• illustrations and graphics;
• doctor profiles;
• service descriptions;
• downloadable documents;
• databases;
• software and website code.

Content may be protected by copyright, trademark and other intellectual-property laws.

You may not copy, reproduce, modify, publish, distribute, sell, license, display, translate, create derivative works from or commercially exploit website content without prior written permission from Aman Hospital or the relevant rights holder.

Limited printing or downloading for personal and non-commercial use is permitted, provided that you do not remove copyright, ownership or attribution notices.

16. User Submissions

Information, enquiries, feedback or other materials submitted through the website are referred to as “User Submissions.”

You retain ownership of content that belongs to you.

By submitting content, you give Aman Hospital permission to use, review, store and process it for purposes reasonably connected with:

• responding to your enquiry;
• handling an appointment request;
• providing healthcare services;
• investigating feedback or complaints;
• improving hospital services;
• meeting legal or regulatory obligations.

You must not submit content that:

• is unlawful;
• is threatening, abusive or defamatory;
• infringes another person’s rights;
• contains malicious software;
• is knowingly false or misleading;
• contains another person’s confidential information without authority.

Health and personal information submitted through the website will be handled in accordance with our Privacy Policy.

17. Privacy and Cookies

Your use of the website is also governed by our:

• Privacy Policy; and
• Cookie Policy.

The Privacy Policy explains how Aman Hospital collects, uses, shares, stores and protects personal information.

The Cookie Policy explains how the website uses cookies, Google Analytics 4, Google Tag Manager, Meta Pixel and similar technologies.

By using website forms, you acknowledge that information will be processed as described in the Privacy Policy.

Where consent is legally required for optional cookies, analytics or advertising technologies, your choices will be managed through the website’s cookie-consent system.

18. Third-Party Websites and Services

The website may contain links to or integrations with third-party services, including:

• social-media platforms;
• map and location services;
• analytics providers;
• advertising platforms;
• insurance websites;
• recruitment platforms;
• external payment or appointment services;
• healthcare information resources.
• Third-party websites and services operate independently from Aman Hospital.

Aman Hospital does not control and is not responsible for:

• third-party content;
• availability;
• accuracy;
• security;
• privacy practices;
• cookies;
• terms and conditions;
• products or services.

A link does not necessarily mean that Aman Hospital endorses the third party.

You should review the third party’s terms and privacy policies before using its services or providing personal information.

19. Website Availability

Aman Hospital aims to maintain a reliable and accessible website but does not guarantee that the website will always be:

• available;
• uninterrupted;
• error-free;
• secure;
• free from technical problems;
• compatible with every browser or device.

The website may be temporarily unavailable due to:

• maintenance;
• updates;
• security work;
• server or network failures;
• third-party service interruptions;
• events outside Aman Hospital’s reasonable control.

Aman Hospital may modify, suspend, remove or discontinue any website feature without prior notice where reasonably necessary.

20. Accuracy of Website Content

Aman Hospital takes reasonable steps to provide useful and accurate website information.

However, medical knowledge, doctor availability, services, technology, regulations and hospital operations may change.

To the extent permitted by applicable law, Aman Hospital does not guarantee that all website content is:

• complete;
• current;
• accurate at all times;
• suitable for every individual;
• free from typographical or technical errors.

You should independently confirm important information with Aman Hospital before relying on it.

Nothing in these Terms excludes any responsibility that cannot legally be excluded.

21. Security

Aman Hospital applies reasonable technical and organisational measures intended to protect the website and information submitted through it.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

You are responsible for:

• using a secure device and internet connection;
• keeping your software and browser updated;
• protecting your passwords and devices;
• avoiding submission of unnecessary sensitive information;
• checking that communications claiming to be from Aman Hospital are genuine.

You should notify Aman Hospital at info@amanhospital.org if you become aware of suspected website misuse, fraudulent communications or a security issue.

Do not use security-testing tools against the website without prior written authorisation.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its publicly available content are provided on an “as available” basis.

Aman Hospital does not make an absolute guarantee that:

• the website will always operate without interruption;
• website information will meet every user’s individual requirements;
• every error will be corrected immediately;
• the website will be free from all harmful components;
• information provided through the website is suitable for medical decision-making without professional consultation.

This section does not limit any duty Aman Hospital owes to a patient in connection with healthcare services actually provided.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Aman Hospital will not be responsible for losses arising solely from:

• reliance on general website information instead of obtaining professional medical advice;
• using an online form for an emergency;
• inaccurate information submitted by a user;
• temporary website unavailability;
• unauthorised use of a user’s device or credentials;
• third-party websites or services;
• events outside Aman Hospital’s reasonable control.

Nothing in these Terms is intended to exclude or restrict liability for:

• death or personal injury caused by negligence where liability cannot legally be excluded;
• fraud or fraudulent misrepresentation;
• breach of mandatory legal obligations;
• any other liability that cannot be excluded under applicable law.

These Terms do not limit a patient’s rights concerning healthcare services actually provided by Aman Hospital.

24. Responsibility for Misuse

You may be responsible for losses, damage, claims or reasonable costs resulting from your intentional unlawful misuse of the website or serious violation of these Terms.

This provision applies only to the extent permitted by applicable law and does not reduce any mandatory consumer or patient rights.

25. Suspension and Termination

Aman Hospital may suspend, restrict or terminate access to the website or a particular service where reasonably necessary because of:

• violation of these Terms;
• suspected fraud;
• unlawful activity;
• security concerns;
• misuse of appointment or communication systems;
• threats to the website or another person;
• operational or legal requirements.

Termination or suspension does not affect provisions that are intended to continue, including provisions concerning intellectual property, liability, privacy and governing law.

26. Changes to the Website

Aman Hospital may change:

• website content;
• doctors and service listings;
• website functionality;
• appointment procedures;
• operating information;
• these Terms of Use.

Changes may be made to reflect:

• new services;
• legal or regulatory requirements;
• security improvements;
• technology updates;
• operational changes.

Aman Hospital is not required to maintain every feature or page indefinitely.

27. Changes to These Terms

We may update these Terms of Use from time to time.

The revised Terms will be published on this page with an updated “Last updated” date.

Your continued use of the website after updated Terms are published means that the updated Terms will apply to your subsequent use, subject to applicable law.

Material changes may be communicated through an additional website notice where appropriate.

28. Governing Law and Jurisdiction

These Terms of Use and your use of the website are governed by the laws of the State of Qatar.

Any dispute arising from or connected with these Terms or the website will be subject to the jurisdiction of the competent courts of the State of Qatar, unless mandatory applicable law requires otherwise.

Nothing in this section removes any mandatory rights available to a consumer, patient or data subject under applicable law.

29. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

30. No Waiver

If Aman Hospital does not immediately enforce a provision of these Terms, this does not mean that Aman Hospital has waived its right to enforce that provision later.

Any waiver must be expressly confirmed by Aman Hospital where required.

31. Entire Website Agreement

These Terms, together with the Privacy Policy and Cookie Policy, form the agreement governing your use of the public website.

Separate terms, consent forms, patient-registration documents, treatment agreements, insurance conditions and payment arrangements may apply when you receive healthcare services.

Where there is a conflict concerning actual healthcare services, the relevant patient or healthcare documentation will apply to those services, subject to applicable law.

32. Contact Us

For questions about these Terms of Use or the Aman Hospital website, contact:

Aman Hospital W.L.L.
F Ring Road
Zone 47, Building 412
PO Box 8199
Doha, Qatar

Telephone: +974 4400 4400
Email: info@amanhospital.org